If you are having problems please log a support ticket at for assistance. One possible work-around is to go back into the Accounts section and in the Domain Proxy settings at the bottom of the page click on Proxy and then enter ':50600' as the Proxy address and then click OK. You may have a router or firewall device which is blocking or interfering with the SIP (VoIP traffic) used to connect to our service.If you can login to NOW then your details must be correct and your account is working To check this login to the NOW interfacewith the phone number and password you entered into X-Lite. Your account is not activated or your password is incorrect. If you are having problems getting connected using X-Lite then the issue may be one of the following:
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